Customer Project Manager

title:Customer Project Manager

country:United Kingdom

location:Salford Quays, Manchester

PURPOSE OF THE ROLE

• Day to day management of multiple projects from feasibility to delivery ensuring that they meet their stated goals within specified constraints of time cost and functionality.
• Management of customer expectations in line with project deliverables.

KEY PERFORMANCE INDICATORS

• Projects are delivered to agreed cost, timescales and functionality.
• Progress, status and exception reporting per agreed frequency/triggers.

KEY RELATIONSHIPS

External

Mange customer expectations on project requirements delivery dates, implementation and training.

Internal

Operations -Ensure that operations are fully aware of client requirements for ongoing service delivery and support. Handover the project after completion to the business support team.

Sales - Work in conjunction with Sales to understand the clients requirements and time scales for the project.

Technical - Work in conjunction with the Production Team Leader to facilitate the Development Teams understanding of the clients requirements and time scales for the project. Manage the project through design, development, QA and implementation ensuring the teams keep within the project specification and timescales.
 
PRINCIPAL RESPONSIBILITIES

• Scope and plan projects – identifying, agreeing and documenting all requirements and timescales
• Identifying, minimising and pro-actively managing risks associated with the project
• Recognising and controlling issues that affect project tolerance by use of formal exception management, involving interaction with senior management. Manage recovery plans/action as necessary.
• Recognising, isolating and controlling project change both within and without agreed tolerance
• Establishing and managing all roles and responsibilities within a cross-functional project team for the delivery of the project
• All decision making responsibility within the tolerances of the project
• Holding delegated financial responsibility for managing the project budget (within tolerance) and adhering to corporate governance rules
• Keeping the project documentation current – being able to report status at any given time (cost to date, meetings, milestones, approved budget etc). Co-ordinate production of necessary quality reports, risk assessments and installation guides etc.
• Representing 2ergo with customer’s, either face to face or indirectly acting as a central point of contact for the project, including chairing project meetings and acting as an interface into 2ergo
• Managing external supplier relationships where contracted directly to the project ensuring delivery of their contractual obligations
• Understanding the business justification for a project and how it relates to the strategic direction of the company
• Contributing to and adhering to the corporate project management methodology
• Understand and work with designers to reduce costs and standardise projects where possible.
 
EXPERIENCE AND SKILLS

• Relevant project management skills and experience. Excellent knowledge of Project management methodologies and/or proven experience of implementation ideally within quality, technical or production environment. Comfortable working at both a detailed and overall project level
• Experience in managing multi functional virtual project teams
• Enthusiasm, and the desire and ability to find better ways of achieving targets and motivating staff
• Excellent problem solving skills to support reasoned decision making
• Clear evidence of ability to communicate effectively, verbally and in writing
• Ability to persuade and influence at all levels
• Ability to delegate effectively
• Ability to motivate and gain commitment
• Ability to organise and track work
• Interpersonal and communication skills
• Facilitation, meeting and presentation skills

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Reference: JCP 2

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