Government and Public Sector
The mobile channel presents one of the most cost effective and environmentally friendly means of delivering essential public information and support services. From text messaging (SMS) to mobile internet sites, 2ergo mobile CRM solutions can help you deliver better public services by improving the way you communicate both internally and externally. They can be used to improve processes, drive organisational efficiencies and make information more accessible to members of the public.
Digital inclusion
As mobile usage has reached almost full market penetration across Europe and North America, communicating via the mobile channel enables you to deliver vital public information cost effectively without discriminating against sectors of the community who do not have access to the internet.
Mobile CRM can help you to…
- Increase accessibility to public information and support services
- Increase satisfaction with public services
- Reduce costs through more effective communications and organisational efficiencies
- Automate processes and reduce "avoidable contact"
- Reduce reliance on paper based communications
Where can mobile CRM add value?
- Appointments
- Reminders
- Announcements
- Notifications
- Surveys and research
- Events
- Mobile websites
- Employee communications
2ergo is currently working with Lancashire Constabulary, Lancashire Fire & Rescue, Derbyshire County Council and Shetland Islands Council.
Our mobile CRM product suite, allows you to create and send personalised communications via text (SMS), multimedia messaging (MMS), voice, email and the mobile internet from one source to audiences ranging from hundreds to millions. A mobile market research module enables you to conduct comprehensive surveys and research via the mobile handset. Or you can create a mobile internet sites in minutes, and measure responses via sophisticated reporting tools.
Buying Solutions Framework Agreement
2ergo is an approved supplier of mobile messaging products to the public sector under a Buying Solutions framework agreement for Mobile Solutions. To find out more about the framework agreement, visit the Buying Solutions website.
About Buying Solutions
Buying Solutions is an Executive Agency of the Office of Government Commerce (OGC) in the Treasury. Buying Solutions provide a professional procurement service to the public sector to enable organisations to deliver improved value for money in their commercial activities and provide professional support when it matters. Buying Solutions' remit extends across both central government, and the wider public sector comprising central government, local government, health, education, devolved administrations, emergency services, defence, utilities and not for profit sectors.
