Research carried out by mobile technology and marketing
specialist, 2ergo, has found that 93% of the UK's leading retailers
will miss out this Christmas by failing to respond to the
increasing mobile habits of shoppers.
The study of more than 80 leading high street retailers, found
that 4 out of 5 had made no effort to target shoppers through their
smartphones. And, only 7% had any mobile marketing in place for
non-iPhone users, despite other devices, such as Android and Nokia,
making up more than three quarters of UK smartphones.
2ergo, which is the largest issuer of mobile
coupons in the UK, warns that retailers are being slow to catch
up with how shoppers' habits are changing.
John Stevens, joint group managing director at 2ergo, says:
"Research shows that more and more shoppers are using their phones
in-store to check product details, compare prices and look for
coupons or special offers. Last year 51% of Christmas shoppers took
part in mobile activity of this kind and we expect it to increase
dramatically this year with the rise in the number of smartphone
owners."
Given the 500% increase in mobile web traffic and mobile web
usage predicted to shortly overtake browsing from a PC₅; 2ergo is
advising retailers to develop sound mobile marketing strategies and
embrace new technology to keep up with consumer habits.
The research by 2ergo also found that only 1%
of the UK's leading retailers use wider mobile marketing strategies
such as couponing.