John Barratt, product lead for 2ergo, considers what lies ahead
within the mobile marketing arena in 2012.
1. Mobile search marketing spend to increase significantly in
2012.
Mobile searches accounted for approximately 9% of search
activity in 2011. This is projected to increase to 20% in 2012
(source A4U m-commerce report), making it a perfect time for
companies to increase their mobile search spend.
2. m-Sites will become faster and easier to use.
With over half of users stating that they expect sites to
download as quickly on their mobile device as their home computer
and 60% stating that poor performance will make them less likely to
return to the site (source Gomez mobile web user experience
survey), companies will be ensuring that their mobile sites deliver
the experience quickly, easily and efficiently. A well designed
site, which operates as quickly as possible could make all the
difference.
3. SMS will continue to rule.
Just over 50% of the UK still own a non-smart phone (source
Kantar World Panel Com Tech) so SMS is key to capture all
audiences. Marketers need to remember that apps and m-sites still
fail to reach a large proportion of phone owners while SMS open
rates are around 90% and covert at a rate that is 400% higher than
email marketing (source Econsultancy).
4. Apps and m-Sites go to war.
2012 will see Google and Apple go up against each other in the
battle of the app vs the m-Site. Google will favour m-Sites as they
dominate search, while Apple will back the billion dollar app
industry. The truth for businesses is that neither is better - it's
all about the timing. Users look to apps for smooth navigation,
interaction and user experience, whereas m-Sites are used for their
immediacy. The best strategy is to go down both routes to capture
as many consumers as possible.
5. The future of m-Commerce.
Businesses will realise that a mobile commerce strategy needs to
be smarter that simply taking order via a mobile device. Smartphone
owners are now relying on their devices to help them shop, even
when in store to read reviews, compare prices at other retailers,
watch demo videos, search for discounts and coupons. Use your
mobile marketing strategy to reach out to these consumers and allow
them to redeem vouchers via their phone. You'll be surprised to see
how many new customers you attract and existing customers you
redeem.
6.
Make your data work for you.
Think about data capture on mobile devices. Touch screens allow
for lots of mistakes and data entry takes time. Keep the data
capture to a minimum - email and phone number are enough to
generate impressive results.
7. Push the boundaries of Push messaging.
The full marketing potential of Push messaging hasn't been
realised and next year will see some interesting developments with
push. We'll see companies using it to remind users of forgotten
items in a shopping basked or a long lost wish list. We'll also see
a shift from plain text Push messages to image led appointment or
contact cards.
8. Businesses will realise that if you build it they will not
always come.
There are many examples of businesses that have taken the time
to develop fully optimised mobile sites and apps across all
operating systems but neglected to promote them. Think how long it
took to build up the traffic to your desktop site and how much
marketing it took. Use this as a base for mobile. Use SMS campaigns
to send the mobile site address to subscribers, embed QR codes in
direct and in store marketing materials, purchase mobile keyword
campaigns, do all the things that you're currently doing but
include the mobile site and app.
9. Size is becoming more important when it comes to
security.
Ask any users about their biggest fear regarding m-Commerce and
it will be security. 32% of smartphone users cite that security is
the main reason why they haven't made a direct purchase via their
phone. When comparing this to the 17% of tablet users who have
security concerns then it starts to become clear that size is
important and that the difference is more around the risks of
losing the physical device rather than the wireless broadcasting of
secure information. Products and companies which develop
technologies requiring a pin number to be entered into the phone or
secure safes that store files and data in the cloud not on the
device will start to change the perception that a phone is less
secure than a tablet.
10. London 2012: the first Mobile Olympics.
No set of predictions would be complete without a mention of the
Olympics in July. Officials estimate an extra four million visitors
to London during the two weeks of the Olympics. In addition to
enjoying great sporting moments they will all be looking for places
to stay, eat, shop and visit, and most will carry a mobile device
with them. Just think of the opportunity you could be passing up by
not having a mobile presence.