Mobile Interactive Messaging Solutions

2ergo’s Interactive Messaging solutions empower companies with the ability to create and send personalised communications via text message (SMS), picture message (MMS), voice and email.  Our interactive campaign delivery platform allows engagement throughout the customer lifecycle, from customer acquisition, satisfaction surveys, polls, competitions and market research to time-bound loyalty vouchers, upgrade management and promotional activities. 

Optimised Mobile Marketing Campaigns

2ergo’s optimised mobile marketing campaign software lets you create and run sophisticated, creatively-rich mobile marketing and promotional campaigns that capture attention.

Customers can be taken on an interactive journey where your marketing messages are personalised, scheduled to arrive at a time that’s convenient, and encourage two-way dialogue.  This ensures communications are more targeted, relevant and more effective than ever, with powerful response rates upwards of 25% now achievable at a fraction of the cost associated with traditional marketing communications.

Mobile Customer Relationship Management

2ergo’s mobile CRM solutions allow you to create, execute and track mobile customer relationship management (mCRM) campaigns to communicate more effectively and conveniently with customers and staff. While traditional customer contact methods can be costly and deliver low response rates, 2ergo’s mobile CRM solutions are proven to significantly increase customer satisfaction and reduce customer contact costs by as much as 30%.

Our mobile CRM solutions can be used to mobilise inbound customer care channels, allowing customers to ‘self-serve’. Frequently asked questions, customer service enquiries and status updates are just some of the routine communications that can be automated through 2ergo’s mobile technology.

Mobile Media Engagement

Media and entertainment brands are engaging audiences with rich interactive services such as competitions, voting, chat and games.  2ergo’s media engagement solutions let you deliver multimedia services to strengthen relationships with customers, increase brand awareness and generate additional revenue streams.   For example, subscription-based news alerts, mobile video streaming and community-based mobile internet portals.

2ergo’s Interactive Messaging Solutions currently comprise of two products:

Campaign Manager 5 – integrated SMS, MMS, WAP push, voice and email, interactive two-way communication with sophisticated analytics and reporting; ideal for mobile marketing campaigns and customer relationship management.

Mobile Messaging Manager – interactive SMS, ideal for media and entertainment companies to engage and excite customers.

To learn more about 2ergo’s mobile interactive messaging solutions, please contact us in the UK, USA, Mexico, Buenos Aires, Australia or in India.