Mobile Network Operators

The mobile presents the perfect medium for marketers and customer relations specialists who want to get closer to their customers.  From text messaging (SMS) and multimedia messaging (MMS) to voice, email and mobile websites, 2ergo offers mobile business self-service products and managed services to assist in this objective.  Whether the aim is to promote, inform, update, gather feedback or simply entertain, 2ergo solutions can help build stronger relationships with customers, reduce churn, and cross-sell/up-sell additional products and solutions. 

In fact, 2ergo powers the mobile CRM for all of O2’s 18 million customers in the UK; with over 40 million text messages sent every month.  

"2ergo has enabled us to improve responsiveness and effectiveness of our campaigns and reduce operational overheads." -- Mark Pollard, O2 Head of CRM Campaign Operations

2ergo's mobile business product suite enables the mobilization of customer communications and business processes, significantly reducing costs and enhancing the customer experience. Also, our MyOperator solution is ideal for carriers, offering next generation messaging services for secure transactions and data capture.

Countless 2ergo case studies demonstrate how leading organisations have cut outbound calls from their customer services team by 50%, cut their customer acquisition costs by 25% compared to online acquisition, and achieved marketing response rates of up to 25%.

Mobile CRM can help you to...

  • Increase sales through better marketing response rates
  • Reduce costs and improve efficiency by reducing reliance on call centers and traditional forms of communication
  • Achieve rapid ROI (typically within a month)
  • Increase revenue by cross-selling additional products and services
  • Increase customer retention through better customer service

Driving innovation
2ergo is constantly looking for new ways to redefine the market and create innovative, groundbreaking solutions on the mobile handset.  Through 2ergo's in-house technical expertise or by working with industry partners, 2ergo can help explore new revenue opportunities and take the customers relationship with their mobile to a completely new level.  From secure mobile payments, to online booking and ticket-less solutions, all delivered via the mobile handset, 2ergo are opening up new opportunities and revenue streams for the network operators.