Mobile Solutions for Government & Public Sector
The mobile channel presents one of the most cost effective and environmentally friendly means of delivering essential public information and support services.
From SMS text messaging to mobile websites, 2ergo’s mobile solutions can help you deliver better public services by improving the way you communicate. They can be used to improve processes, drive organisational efficiencies and make information more accessible to members of the public.
Sending notifications, updates or reminders by text message (SMS) for example is more cost effective and more immediate than email or postal mail. The mobile internet enables you to extend your digital presence to an online mobile environment for interaction with the public whenever, wherever.
2ergo mobile solutions can help you to:
- Increase accessibility to public information and support services
- Increase customer satisfaction with public services
- Reduce carbon footprint by using ICT as an enabler for environmental and cultural change
- Reduce "avoidable contact" by automating processes
- Reduce costs through more effective communications and organisational efficiencies
- Reduce waiting times for key public services, especially within healthcare and social services
Digital inclusion
Mobile usage has reached almost full market penetration across the USA and Europe. Communicating through the mobile channel enables you to deliver vital public information cost effectively without discriminating against sectors of the community who do not have access to the internet. When used alongside traditional methods of communication it ensures you’re giving people greater choice and improving service.
Reducing avoidable contact
Mobile communications can help reduce avoidable contact between the community and local authorities, for example the number of calls from people chasing progress on service requests. These calls are usually of little value to either the citizen or the local authority, but can often represent a significant proportion of contact volume and cost. 2ergo’s citizen interaction management services can help local government organisations to reduce avoidable contact in a number of specific and measurable ways.
- Proactive communication with both one-to-one and as a mass notification
- Automatically informing customers of a delay, explaining why the delay has occurred and giving a new timescale
- Better use of automated telephony, SMS texting and the web
- Increasing the success rate of automated transactions such as e-payments/m-payments
- Integration with back-end systems via API’s
- Real-time measurement and reporting
Improving access to vital public information and support services
Our mobile solutions enable you to create and send personalised communications through text (SMS), multimedia messaging (MMS), voice, email and the mobile internet from one source to audiences ranging from hundreds to millions.
Through our Mobile Security and Advanced Messaging solutions you can offer a secure, safe and convenient way to send sensitive data from mobile phones. This provides a cost effective and convenient solution for electoral voting and sectors where security and sensitive customer data is paramount.
In the UK 2ergo is delivering better public services through mobile phones for local governments including Derbyshire County Council, Norfolk County Council and Shetland Islands Council, Lancashire Constabulary, Lancashire Fire and Rescue, Mid and West Wales Fire Rescue Authority and the South Yorkshire Fire and Rescue Service.
In February 2010 2ergo was selected by Transport for London to develop, monitor, support and content manage a new services platform which will break new ground for customers’ mobile travel services. The platform will improve the accuracy of real time travel data and incident reports, consolidating inputs into Journey Planners and information from London Underground, the Docklands Railways, National Rail and iBus.
Buying Solutions Framework Agreement
2ergo is an approved supplier of mobile messaging products to the UK public sector under a Buying Solutions framework agreement for Mobile Solutions. To find out more about the framework agreement, visit the Buying Solutions website.
About Buying Solutions
Buying Solutions is an Executive Agency of the Office of Government Commerce (OGC) in the Treasury. Buying Solutions provide a professional procurement service to the public sector to enable organisations to deliver improved value for money in their commercial activities and provide professional support when it matters. Buying Solutions' remit extends across both central government, and the wider public sector comprising central government, local government, health, education, devolved administrations, emergency services, defence, utilities and not for profit sectors.
For more information about our mobile technology solutions for government and the private sector, please contact 2ergo in the UK, USA, Mexico, Argentina, Australia or in India.
